Refund Policy
Last updated: August 25, 2026
Treplino offers Bronze, Silver, and Gold subscription plans, billed monthly. This policy explains when refunds are available and how our billing and cancellation processes work.
7-Day Money-Back Guarantee
If this is your first paid subscription to Treplino and you request a refund within 7 days of your initial payment, we'll issue a full refund — no questions asked. Contact us at treplino.support@gmail.com with your account email to request this.
Subsequent Charges
After the initial 7-day window, monthly subscription charges are non-refundable. This applies to automatic renewals as well as charges from plan upgrades.
Cancellations
You can cancel your subscription at any time directly from your Billing settings.
When you cancel, you keep full access to your current plan's features until the end of your current billing period — you will not be charged again after that. We do not provide partial refunds for unused time remaining in a billing period.
Plan Changes
- Upgrades (e.g. Bronze to Silver or Gold): take effect immediately and are billed at the new plan's rate right away.
- Downgrades (e.g. Gold to Silver or Bronze): take effect at the start of your next billing period. You keep your current plan's features until then, and are not charged the difference.
Billing Errors
If you believe you were charged incorrectly — for example, a duplicate charge or wrong amount — please contact us within 30 days of the charge at treplino.support@gmail.com, and we'll investigate and promptly correct any legitimate error.
How to Request a Refund
To request a refund under our 7-day guarantee or inquire about a billing concern:
- Email treplino.support@gmail.com from your registered Treplino account email.
- Include your account email address and the reason for your refund request.
We aim to review and respond to all refund inquiries within 2 business days.